Operational Support Services

Compliance and Regulatory Alerts
Monitoring and education services to inform clients of new compliance and regulatory developments. Managing the required compliance regulatory filings can be an additional aspect of this service.
Claim Audit
Services to evaluate the claims process to ensure compliance with applicable policies and procedures and operative policy language.  This service includes a review of systems, processes, workflows, and performance monitoring and reporting.  Recommendations for improvements will be developed. Project management and support services are also provided for implementation of improvement recommendations.
Policyholder Communication Review and Consulting
Services to review policyholder communications and recommend communications improvements. General policyholder communication, education, and consulting services are provided. Project management and support services are also available to implement recommended communications improvements.
TPA Communication / Training Support
Services to Third Party Administrator’s to evaluate communication with their clients, recommend improvements to communications, facilitate implementation of improvement initiatives, and deliver ongoing training support.