Operational Support Services
Services to evaluate the claims process to ensure compliance with applicable policies and procedures and operative policy language. This service includes a review of systems, processes, workflows, and performance monitoring and reporting. Recommendations for improvements will be developed. Project management and support services are also provided for implementation of improvement recommendations.
Premium / Benefit Modification Communications and Processing
Policyholder communication and process management services that present complex premium, benefit, and policy information in a clear, understandable, and customer-friendly manner. Incorporating relevant, personalized policyholder information in the communications and development and deployment of helpful, educational videos to aid in policyholder decision-making are important components of this service offering. Use of a proprietary streamlined platform to process policyholder premium and benefit modifications and follow-up communication provides a full-service approach.
Learn more about how Fuzion has been nationally recognized for designing and producing award-winning policyholder communications.