Operational Support Services
Services to evaluate the claims process to ensure compliance with applicable policies and procedures and operative policy language. This best-in-class service includes a review of systems, processes, workflows, and performance monitoring and reporting. The review also includes assessing client strengths, weaknesses, and opportunities, and preparing recommendations based on the assessment. Resources are available to assist with developing strategy and implementing the recommendations.
Premium / Benefit Modification Communications and Processing
Policyholder communication management services that present complex premium, benefit, and policy information in a clear, understandable, and customer-friendly manner. Incorporating relevant, personalized policyholder information in the communications and development and deployment of helpful, educational videos to aid in policyholder decision-making are important components of this service offering. Another important component of this service is processing policyholder premium and benefit modifications via a proprietary streamlined platform. Managing all follow-up communication rounds out these offerings with a full-service approach.
Learn more about how Fuzion has been nationally recognized for designing and producing award-winning policyholder communications.